Frequently Asked Questions

PRODUCT

HOW DO I USE ALEV CANDLES?

First, light your candle then wait 3-15 minutes (15 minutes for first use), next extinguish the flame, wait 10 seconds, and test the temperature of the lotion with you finger. Lastly, apply it to your hands or body! 

ARE THERE ANY TIPS FOR BURNING ALEV CANDLES?

In order to get an even melt, burn your candle until the entire top layer has melted. This prevents tunneling and will keep your candle looking as good as new! Snip your wick. We recommend cutting your wick to 1/8 inch with a wick trimmer or scissors to prevent any ash or dark smoke. Don’t burn your candles for more than 3 hours at a time.

HOW DO I KEEP CANDLE BURNING SAFE?

Test lotion temperature before using. Never leave your candle unattended, keep it away from children or pets, burn your candle away from anything flammable, don’t burn your candle in a drafty area such as a windowsill or in front of a fan or A/C, only put the lid back on after the flame has extinguished and smoke has stopped, never hold your candle while it’s lit.

ARE ALEV CANDLES VEGAN? 

Yes! Our candles are 100% vegan, non-toxic, cruelty-free, and all-natural. 

DO YOU USE ARTIFICIAL FRAGRANCE? 

No. As an eco-conscious brand, all fragrances are derived from natural 100% pure essential oils. 

IS THERE ANY METAL IN THE WICK? 

All wicks are lead-free and 100% cotton or paper core, with a tin base.

IS IT REALLY SKIN SAFE? 

Yes! Our ingredients are safe for all skin types. If you have an allergy to any of the ingredients we recommend you cease use. 

CAN I USE ALEV ON MY FACE?

We recommend using Alev on your body. If you choose to use Alev on your face, make sure to keep away from your eyes and open skin, thoroughly rinsing if contact occurs. Stop using if breakouts or rashes occur. 

HOW LONG DO ALEV CANDLES LAST?

For optimal performance, Alev candles last from 6-12 months. 

SHIPPING

WHEN WILL MY ORDER BE HERE?

Your order status will be available on your account page once your purchase has been processed, and updated as your order moves. Orders are processed within 24 hours Monday to Friday, and shipping estimates are listed at the checkout. 

WHERE DO YOU SHIP?

We ship all over Canada and the U.S.A. 

RETURNS

WHAT IS YOUR RETURN POLICY

We offer free returns and exchanges within 14 days of receiving your purchase for defective or damaged products at our discretion. Email us at info@alevskincare.com or our contact page and we will make it right!